March 25 I flew from Austin to Ft Myers which has a plane improve In Charlotte. When scheduling my flight I asked for wheelchair assistance. Had to hunt 1 up in Austin. Was taken to gate 2hours beforehand but was assured there can be guidance for boarding. Gate was transformed with no a person at he desk could uncover no support, and with wonderful trouble proceeded to new gate. Again no aid in boarding.
The web site will not operate. Regardless of what tab I select on the internet site doesn’t work. I wanted to Look at the position of my flight And maybe book another a single but practically nothing performs.
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Once i arrived on the airport I questioned each for the ticket counter, whenever we checked our luggage, and within the Admirals Club to confirm that we had been in Business enterprise Course. Both equally times I had been told we have been in Company. My Boarding Pass showed seats 16A and 16B, as this is just one row powering Enterprise, I didn't realize until finally I boarded that we had been really in Coach.
Experienced terrific buyer service sine one/seventeen. Been pulled off the FRA flight and stayed for 2 times in Philly. Currently 1/19 I'll resume my flight to FRA with nearly par documentation. To my surprise the ticket agent on the check in counter were Certainly rude, not helpful and expected me to search out my baggage which was checked in on the 17th Which I had been struggling to retrieve After i was pulled from the flight on Sunday.
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The thing is a closely relevant example of this with American Airways. I not too long ago took a visit plus they never ever acquired me to my vacation spot.
I been given a promo during the mail from American Airways in reference to quickly monitoring to elite standing. After i made an effort to log on to the Web-site in the promo I could not obtain it (aa.
my flight 5151 from savannah to charlotte 405pm was delayed for four one/2 hours using a flat tire no tire at the savannah airport to repair it so we had to await the next battle from charlotte to provide the tire to us and after that we had to attend once again for another flight to carry the Software to mend the tire . we have been told to create our on reservation For brand spanking new tickets and nonetheless when we known as in there was no information and facts of the hold off my stress level is overwhelmed, laura a AA staff tried to help and obtained really frustration for the reason that she had a tough time location me and my loved ones alongside one another I used to be instructed to possess a seat and she or he would check out afterwards soon after helping other consumer at that time I felt like I did not make a difference just after emotion that I was not important I ask for 2 food ticket so we could take in for the reason that if flight was not delayed I might have be dwelling for supper at 7pm in Cleveland ohio I have never taken this airline prior to you should ensure it is proper and swap 2 spherical excursion ticket
I am sorry to claim that our working experience with the AA counter in Newark was less than stellar – Of The 2 buyer service reps within the counter helping passengers examining in, a single dedicated her time for you to ONLY First-class travellers, and the other female appeared to do as tiny as feasible – much too active worrying about what All people else was carrying out – all except what she may be undertaking! As the line grew lengthier, the a lot less fascinated she turned, and her Angle was horrific – It took us significantly less time and energy to get on the Airport than it did standing in line to examine in! (above one hour with only four persons before us). By the time we stepped up towards the counter – a fresh representative acquired on board – we needed to “serene ourselves down” – you may consider how the opposite forty or so individuals began to really feel behind us! While you frequently strive to tell us, you “treatment” concerning the passenger, and this particular person could use a little bit of Mind-set adjustment – or come across her another position!
We landed promptly and had been very pleased which the journey was smooth and painless. At the time we designed it to baggage declare, the carousal stopped and about 1/2 with the passengers been given their baggage. There have been so Many people looking forward to our luggage. Various of us went for the AA to clarify that they needed to do something.
On our past journey the leg on the vacation from lax to Dallas was the worst I’ve at any time experienced .The seating was so restricted I could not our website go through a magazine due to tightness in the seating I feel the aircraft was an A 320 ,please Speak to me you will discover a pair items concerning the service usually,thanks, Brian Galbally
This exercise is not really a person American Airways must carry on to follow as is dehumanizing and down suitable inconsiderate of shelling out consumers. This expertise has wholly left a foul style in my mouth and it took clear of The nice vacation I lately expert .
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