Firstly, big thanks and shout out to the Cust Svc rep Laura. She is quite welcoming and was equipped to handle my issue swiftly. You must sense really privileged to have her as an worker.
I felt compelled to state that I can no more fly along with you, when you proceed to deal with persons without the need of regard. The newest, the service Pet difficulty. What on earth is Improper with the training? Whatsoever it can be, I are unable to fly with a firm that cannot effectively coach its staff. Excellent bye!
getting in touch with a real man or woman at AA shopper service is beside extremely hard. The Web-site listing a cell phone number, which is for cargo Which only references a Website that is no help whatsoever.
The flight crew automatixallu manufactured me Verify my bag While thier had been quite a few open overhead bins. See connected flight info. It will be good should they crew did bot noticed it wasnt thier fault and dont blame them.
After i got to the complimentary hotel that American setup for me, I named 800-433-7300 and talked to an agent there who, to my surprise was struggling to see flights which were accessible on USAIR. She told me there have been no open up seats on any from the early USAIR flights. I had been on the web and could see that there have been readily available flights. I in fact booked a flight to establish it to her.
I was trying to acquire ticket for fifteen 12 months aged son and couldn’t use Web site for he was regarded as small. I identified as consumer service and she assisted me with airline invest in. I specially questioned if I required to cancel if I could inside of 24hours. This attendant said Certainly. I learned four several hours later on the reason son would need to fly was cancelled. I termed back again to terminate the flight the attendant told me I couldn’t cancel flight and it absolutely was a nonrefundable ticket. I told her condition as stated above she stated she couldn’t do everything. I asked for your supervisor, I bought a person and defined the specific situation, she said I couldn’t cancel it and obtain my a reimbursement she was exceptionally rude and hung up on me. I referred to as again to talk to for one more supervisor and as I used to be talking to this supervisor she informed me that the last supervisor said in her history I refused voucher. What at any time a voucher was I was not even guaranteed. Then next supervisor instructed me what she believed. Hence the flight wasn’t cancelled given that she stated to attend a few times just before I make my ultimate decision and she would wave transforming charge to take action And that i shouldn’t have any problems.
I’m no absolutely sure who to send this information to…This can be the only e mail I could come across. I felt that eighty five% of the brokers Performing amongst LGA and JFK involving eight/nine and eight/10 were really unfriendly. My partner And that i had been scheduled to fly from LGA to CMH eight/nine within the 6pm flight. Resulting from weather it absolutely was delayed and soon after sitting down over the Tarmac for over 2 hrs was eventually xld. Easy to understand. I will say the flt staff members was extremely accommodating, welcoming and enjoyable. On the other hand when we waited in line we were at some point handed new boarding passes with nothing at all said by the man putting on a vest that said “supervisor”…he did say This is actually the 1st and only selection (eight/ten at 815pm). We took it and stayed for the airport to check out about standby selections the following early morning when gate agents returned. Once the agents returned (we if training course were awake 24 hrs at this time) they amazed us by saying that our alternate return was booked out of JFK not LGA…good of SOMEONE to tell us this critical depth!
After i arrived on the airport I asked the two at the ticket counter, when we checked our bags, and in the Admirals Club to verify that we ended up in Enterprise Class. Each occasions I was explained to we ended up in Organization. My Boarding Go confirmed seats 16A and 16B, as this is only one row at the rear of Business, I did not recognize right until I boarded that we had been essentially in Coach.
we were being charged $861 to change the flight itinerary. The vacation company blames the AA for that higher fee and AA washed their arms.
no. 0012309351902 from SNA to DFW. I used to be issued potential flight passes excellent for just a calendar year. I am crafting to ask for that you choose to waive the $two hundred transfer cost when I'm able to use the passes.
Charlestown to Akron worst boarding experience at any time. Gate 38 b. A greyhound bus terminal is healthier run. Good luck on your own new Professions
The crimson tape to get a reaction about a true messed up vacation from commence to finish is terrible. I are actually attempting to receive a reaction from AA though the run all over is what AA wants so you will hand over..GUESS WHAT ? i dont give up simply. so AA i await your reply.
Make sure you explore this so other passengers received’t provide the similar knowledge…..I would like a reply from you also..
my grand mom take a flight from Ecuador 2/18/sixteen (end in Miami)in path to check it out Ny,when she was ready to acquire her baggage what a shock she received!!her luggage was broken and any person within steal some fantastic that was inside of,also the zipper was violated(damaged)she missing in products that she carry it to my spouse and children While using the Expense about $350 when she educated what transpires in AA counter in JFK NY they offered to replaced her brand new baggage by having an used and outdated a person that appears like they get in the garbage!!.also they said that to repair service takes about four months!